Service Providers
BLUE BIRD GROUP Kft. (1074 Budapest, Rumbach S. u. 12, A ép., fsz. 1. ajtó; Tax ID: 27045334-2-42; Reg. No.: 01-09-346478; info@bbgroup.hu), Vecherinka Kft. (1074 Budapest, Rumbach S. u. 12, A ih, fsz. 1. ajtó; Tax ID: 28952972-2-42; Reg. No.: 01-09-377094; booking@bbrooms.hu) — collectively referred to as the "Service Provider".
1. SUBJECT
These General Terms and Conditions ("GTC") are issued by BLUE BIRD GROUP Kft. and Vecherinka Kft. (collectively the "Service Provider"), both registered at 1074 Budapest, Rumbach S. u. 12.
This GTC sets out the rules under which the entertainment venues, private karaoke rooms, karaoke club, cafés, restaurants, coffee roastery and all related services operated by the Service Provider may be accessed and used by guests and clients ("Client").
Making a booking, visiting any venue, or using the websites bbgroup.hu and bbrooms.hu constitutes full acceptance of these Terms and Conditions. Clients who do not agree with any part of these terms are asked to refrain from using the Service Provider's services.
BLUE BIRD GROUP Kft. operates the entertainment venues, cafés, roastery and club. Vecherinka Kft. acts as the booking agent for private karaoke room reservations. Both entities are jointly and severally responsible for the fulfilment of obligations under these GTC.
2. DEFINITIONS
Service Provider means BLUE BIRD GROUP Kft. and Vecherinka Kft., jointly and severally.
Client or Guest means any individual or legal entity making a reservation or using any service.
Venue means any café, restaurant, karaoke room, karaoke club, roastery or entertainment space operated by the Service Provider.
Booking means a confirmed reservation for a specific venue, date and time slot.
Session means a reserved time period during which a Client occupies a private karaoke room.
GTC means these General Terms and Conditions as amended from time to time.
Website means the official websites at bbgroup.hu and bbrooms.hu.
3. SERVICES PROVIDED
The Service Provider operates the following venues and services in Budapest.
Private Karaoke Rooms (BB Rooms): fully equipped private karaoke rooms rentable by the hour for groups of various sizes, managed by Vecherinka Kft.
Karaoke Club: a public karaoke club with live entertainment, managed by BLUE BIRD GROUP Kft.
Blue Bird Café: café services managed by BLUE BIRD GROUP Kft.
Coffee Roastery & Factory: specialty coffee production, retail and tasting.
The Service Provider may modify, suspend or discontinue any service at any time with reasonable advance notice to Clients with existing bookings.
4. BOOKINGS & RESERVATIONS
Reservations may be made through the online booking system at bbrooms.hu for karaoke rooms operated through Vecherinka Kft., by phone at +36 30 343 6427, by e-mail at booking@bbrooms.hu for karaoke rooms, or by e-mail at info@bbgroup.hu for other venues.
A booking is confirmed only upon receipt of written confirmation by e-mail. The Client is responsible for providing accurate contact details and checking for confirmation e-mails.
Access to karaoke rooms and the club venue is restricted to guests aged 18 and over. Minors may enter café and restaurant venues when accompanied by a responsible adult. Valid photo identification may be requested.
Groups of 10 or more persons are subject to additional terms communicated at the time of reservation. A deposit may be required.
The Service Provider reserves the right to refuse a booking or admission at its sole discretion in accordance with applicable Hungarian law.
5. PRICING & PAYMENT
All prices are quoted in Hungarian Forints (HUF) and include applicable VAT unless otherwise stated. Current pricing is displayed on the Website and at venue entry points.
Accepted payment methods include cash in Hungarian Forints, credit and debit cards including Visa and Mastercard, Széchenyi Recreation Card (SZÉP card) where applicable, and secure online prepayment via the booking platform.
Karaoke room sessions are billed per hour or per agreed duration. Time begins at the confirmed session start time regardless of late arrival. Food and beverages consumed during a session are billed separately at session end.
Certain venues and time slots may be subject to a minimum spend per person or per group, communicated at the time of booking or displayed at the venue.
6. CANCELLATION POLICY
If a cancellation is made more than 72 hours before the session, the Client is entitled to a 100% refund.
If a cancellation is made between 48 and 72 hours before the session, the Client is entitled to a 30% refund.
If a cancellation is made less than 24 hours before the session, or if the Client does not appear, no refund is provided.
Booking modifications, including date, time and group size, are subject to availability and must be requested at least 24 hours before the session. The Service Provider will make reasonable efforts to accommodate modifications but cannot guarantee them.
If the Service Provider must cancel a confirmed booking due to force majeure or technical issues, the Client will receive a full refund and an offer of an alternative booking at the earliest available time.
7. HOUSE RULES & CONDUCT
Guests must comply with all requests from venue staff at all times.
Outside food and beverages are not permitted without prior written consent.
Smoking, including e-cigarettes, is prohibited inside all venues in compliance with Hungarian law.
Pets are not permitted, with the exception of certified assistance animals.
Lost items are the responsibility of the Client; the Service Provider assumes no liability for personal belongings.
Karaoke equipment must be used with care. Clients are responsible for any damage caused by misuse.
Sessions must end at the agreed time. Overtime may be charged at a premium rate, subject to availability.
The number of guests must not exceed the stated room capacity at any time.
Decorations, confetti or adhesive materials require prior written approval and may incur a cleaning surcharge.
The Service Provider may refuse entry, remove guests, or terminate a session without refund in cases of intoxication, aggressive behaviour, non-compliance with house rules, or any conduct posing a risk to staff, guests or property.
8. LIABILITY & DAMAGES
The Client is fully responsible for any damage caused to the venue, equipment or property of the Service Provider during their visit. The cost of repair or replacement will be charged to the responsible Client.
To the fullest extent permitted by Hungarian law, neither BLUE BIRD GROUP Kft. nor Vecherinka Kft. shall be liable for indirect, incidental or consequential loss or damage; loss, theft or damage to personal property on the premises; personal injury resulting from the Client's own negligence or failure to comply with venue rules; or service interruptions due to technical failures or force majeure.
The Service Provider's total liability to any Client shall not exceed the total amount paid by that Client for the relevant booking.
Nothing in these Terms excludes liability for death or personal injury caused by the Service Provider's own negligence, or any other liability that cannot be excluded under applicable Hungarian law.
9. INTELLECTUAL PROPERTY
All content on the Website, including text, graphics, logos, photographs and software, is the exclusive property of BLUE BIRD GROUP Kft. and Vecherinka Kft., or their licensed suppliers, and is protected under Hungarian and international copyright laws.
Photographs, videos or audio recordings taken within any Blue Bird Group venue may be used for personal, non-commercial purposes only. Commercial use requires prior written authorisation from the Service Provider.
The Service Provider reserves the right to use images taken at its venues for promotional purposes, provided individuals' privacy rights are respected.
10. DATA PROTECTION & PRIVACY
Both BLUE BIRD GROUP Kft. and Vecherinka Kft. process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Hungarian Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information.
Personal data provided during booking, including name, e-mail address and phone number, is processed solely to manage reservations, communicate with Clients and fulfil legal obligations. Data is not shared with third parties except as required by law or with the Client's explicit consent.
Full details are set out in the Privacy Policy available at bbgroup.hu/policy.pdf. Clients may exercise their rights of access, rectification, erasure and restriction by contacting info@bbgroup.hu.
11. AMENDMENTS
The Service Provider reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on the Website and take effect immediately upon publication, unless a later effective date is stated.
It is the Client's responsibility to review the current version of the GTC before making a booking. Continued use of services after any amendment constitutes acceptance of the updated terms. For bookings already confirmed at the time of amendment, the terms in force at confirmation apply, unless the amendment is required by law.
12. GOVERNING LAW & DISPUTES
These Terms and Conditions are governed by the laws of Hungary. Any disputes shall be subject to the exclusive jurisdiction of the competent Hungarian courts.
The parties agree to first attempt to resolve disputes amicably. Consumer complaints may be submitted in writing to the Service Provider's address or to info@bbgroup.hu.
Clients who are consumers may also contact the Budapest Conciliation Board (Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99.) or use the EU ODR platform at ec.europa.eu/consumers/odr.
13. CONTACT INFORMATION
BLUE BIRD GROUP Kft. handles general enquiries and enquiries related to all venues via info@bbgroup.hu.
Vecherinka Kft. handles karaoke room bookings for BB Rooms via booking@bbrooms.hu.
For all enquiries, Clients may also contact the Service Provider by phone at +36 30 343 6427.
Written correspondence may be sent to 1074 Budapest, Rumbach S. u. 12, A ép., fsz. 1.
The Service Provider aims to respond to all enquiries within 2 working days.